Refund policy

Return Policy - viebéat.

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure top-notch service so that you will always be happy shopping with us!

Return Policy

viebéat. will accept returns or exchanges for items purchased from our website within 30 days of purchase under the following conditions:

  • There are no visible signs of damage.

  • All original packaging is intact.

  • Any sign of damage will compromise the viebéat guarantee.

  • From the day the product arrives home.

Items cannot be returned or exchanged after 30 days From the day the product arrives home.

Exemptions: Certain types of goods cannot be returned, including:

  • Intimate (under-garments) or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all return or exchange requests, please contact us at: sealzenvacuum@gmail.com Provide your order number and reason for return or exchange. Our team will handle your request according to the rules stated on this page.

Return Shipping

Customers are responsible for return shipping costs.

If returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will be applied to your original payment method.

Late or Missing Refunds: Processing time between financial institutions may take 2-3 days. If your refund does not appear within this timeframe, please contact us at sealzenvacuum@gmail.com for further assistance.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please report it to sealzenvacuum@gmail.com within 48 hours of delivery.

Failure to report within this timeframe may result in an inability to honor your claim. We rely on tracking timestamps and carrier delivery confirmations to assess damage or return requests.

Feedback

We value your feedback and are always looking to improve. If you have any questions, concerns, or suggestions, please contact us at sealzenvacuum@gmail.com.